In December 2003, we asked our clients how we had performed during the year - these are the results. In each case, we asked our clients to grade us - from excellent to very poor - and the survey was returned to us anonymously, in order to encourage honest responses

Promptness of Response to initial enquiry:
Excellent 88.4%
Good 11.6%
Average 0%
Poor 0%
Very Poor 0%

Promptness of Quotation:
Excellent 83.3%
Good 16.7%
Average 0%
Poor 0%
Very Poor 0%

How well the quotation explained what you would get:
Excellent 74.4%
Good 25.6%
Average 0%
Poor 0%
Very Poor 0%

Ease of Payment:
Excellent 75.6%
Good 22.2%
Average 0%
Poor 2.2%
Very Poor 0%

The Quality of the information found:
Excellent 62.3%
Good 33.3%
Average 4.4%
Poor 0%
Very Poor 0%

Speed of information provided:
Excellent 71.1%
Good 22.2%
Average 6.7%
Poor 0%
Very Poor 0%

Value for money:
Excellent 54.4%
Good 34.8%
Average 10.8%
Poor 0%
Very Poor 0%

Finally, we asked two similar 'yes or no' questions - Would you use Pastfinders again? and Would you recommend Pastfinders to others? The answers were identical;
Yes 97.7%
No 2.3%

COMMENTS
We also included a blank box, for clients to fill in any comments - good or bad - about Pastfinders. Click here to see what they said.

WHERE OUR CLIENTS LIVE

GENDER
In 2003, 69.3% of our clients were female, and just 30.7% male. So the typical Pastfinders client is Australian, and female - but we are happy to serve anyone, regardless of gender or nationality!

HOW THEY FIRST HEARD OF US
A gratifying number came through personal recommendation....

WEBSITE ACTIVITY 2003

GETTING ABOUT
Pastfinders only claim to conduct research in South-East England, nevertheless, in 2003, our research took us all over England - to Lowestoft, Wakefield, Preston, Taunton, Bristol, Chelmsford, Winchester, Northallerton, Ipswich, Warwick and Exeter. There was also the small matter of a trip to Louisiana, USA

SALES
A sales graph doesn't really prove anything, of course, except that if we weren't any good, then we wouldn't get any business! Apart from the seasonal dip in the last six weeks of the year, Pastfinders has continued to get busier and busier.